Legal
Refund & Cancellation Policy
Billing
Subscriptions are monthly unless we agree otherwise in writing. The monthly charge covers the upcoming period and auto-renews until you cancel. Design fees (when charged) are due at signup. Monthly billing starts when the site goes live. Payments are processed by Stripe; we do not store card numbers or CVV.
How to cancel
Use the contact / quote form and include your name, business name, and account email. We aim to process cancel requests in 1–2 business days.
When cancel takes effect
Your plan stays active through the end of the current paid period. Then charges stop and hosting ends. You may request a site export as described in the Terms of Service.
Early money-back window
Within 30 days of your first paid charge, if you are unhappy and onboarding has not been completed / your site is not live yet, you may cancel and request a refund of that first payment (and the design fee if charged and build has not started). This is a one-time early window for new subscribers. Request it through the contact form.
Refunds after that window
- Subscription charges are generally non-refundable for past periods, unused days, or downgrades once the early window has passed or once the site is live / onboarding is underway.
- The design fee is non-refundable once onboarding or build has started.
- If something is wrong, contact us first so we can try to fix it.
We are not using a separate 3-day new-subscriber exception; the 30-day early window above is the early refund path.
Commitment
In general you can cancel anytime; service ends at the end of the current billing period. There is no 24-month contract and no separate early-cancel penalty fee.
Exception: if the design fee is waived (Founding / $149 rate), it is a 6-month commitment from when monthly billing starts. After that commitment, or on plans that pay the design fee, cancel anytime as above. The 30-day early money-back window above still applies where its conditions are met.
Local law
If local law requires different refund terms, those rules apply.
Contact
Cancel or refund requests: contact form on this site.